and
reports upon it before the worker proceeds with the other pieces.
Here the worker gets a return in person for each successive act on
the first piece he makes under a new instruction card, or, if he is
a new worker, under an old instruction card. Ambiguity of
instructions, if present, is thus eliminated, and wrong actions or
results are corrected before much damage to material has been done
and before much time and effort are wasted. The first erroneous
cycles of work are not repeated, and the worker is promptly shown
exactly how efficiently he has succeeded in determining the
requirements of his instructions.
The inspector is responsible for the quality of the work. He
fulfills the requirements of Schloss, who says, in speaking of the
danger, under some managements, that the foreman will sacrifice
quality to speed, if he gets a bonus for quantity of output,--"The
best safeguard against this serious danger would be found in the
appointment of a distinct staff of inspectors whose duty it should
be to ascertain, as the work proceeds, that the stipulated standards
of excellence are at all times scrupulously maintained." This
position of inspector requires an observant man who naturally is
inclined to give constructive rather than destructive-criticism. He
should be a man who can cooeperate with the workman and foreman to
rescue condemned or damaged material with the least expenditure of
time, effort and expense.
FUNCTIONALIZING THE WORKER.--Under Scientific Management,
the worker as well as the foreman, is a specialist. This he
becomes by being relieved of everything that he is not best fitted
to do, and allowed to concentrate upon doing, according to exact
and scientifically derived methods, that work at which he is
an expert.[13]
RELIEVING THE WORKER OF THE PLANNING.--The planning is taken
away from the worker, not because it is something too choice, sacred
or entertaining for him to do, or something which the managers
desire to do themselves, but because it is best, for the workers
themselves as well as the work, that the planning be done by
specialists at planning. If he is expert enough to plan, the worker
will be promoted to the planning department. In the meantime, he is
working under the best plan that experts can devise.
MASTER PLANNING A LIFE STUDY.--The best planner is he who,--
other things being equal,--is the most ingenious, the most
experienced and the best observer. It is an ar
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