to us and tell us frankly just what the
trouble has been. Will you use the inclosed envelope to let us
know?

Yours truly,
S. Black Company,
(Handwritten) _George Sims_,
Credit Manager.

A. B. SWEETSER & CO.
4000 MAIN STREET
COLUMBUS, O.

June 8, 1922.

Mrs. Arthur Thomas,
25 Spruce Avenue,
Columbus, O.

Dear Madam:

Does our store please you? Sometime ago it probably did and
you had an account with us, but we find with regret that you
have not used it lately. If we disappointed you, or if
something went wrong and possibly your complaint was not
properly attended to, we are extremely anxious to know about
it.

Perhaps there was some lack of courtesy, some annoying error
in your bill which we were exasperatingly obtuse in
rectifying? Were we stupid in filling some order or did we
delay in delivery? Perhaps we did not have just what you were
looking for, or our prices seemed higher than elsewhere.

Whatever the difficulty, we do want you to know that we try to
stand for good service--to supply promptly what you want at
the price you want to pay, and always to conduct our business
with an unfailing courtesy which will make your shopping a
pleasure.

Being a woman I may understand your point of view a little
better. Will you be quite frank and tell me why you do not buy
from Sweetser's now? Either write or call me on the telephone;
or, better still, if you are in our neighborhood, can you come
in to see me?

The information booth is at the door and I can be found in a
minute. It might help to talk things over.

Sincerely yours,
(Handwritten) _Mrs. Margaret B. Williams_,
Courtesy Manager,
A. B. Sweetser & Co.

MEYER, HASKELL & CO.
230 ELM STREET
BLOOMFIELD, ILL.

March 8, 1923.

Mrs. Bruce Wells,
19 Dwight Ave.,
Bloomfield, Ill.

Dear M