.
This is Monday and the goods have not yet been delivered. The
delay has caused me great inconvenience. If this were the
first time that you had been careless in sending out orders I
should feel less impatient, but three times within the last
four weeks I have been similarly annoyed.

On March 3rd I sent back my bill for correction, goods
returned not having been credited to my account. On March 15th
the bill was again sent in its original form with a "please
remit." I again wrote, making explanation, but to date have
received no reply. If I must be constantly annoyed in this
manner, I shall have to close my account.

Very truly yours,
Helena Young Tremp.
(Mrs. Kenneth Tremp)

_Replies to letters of complaint_

WELLS & SONS
29 SUMMER STREET
BOSTON, MASS.

August 12, 1922.

Mrs. Samuel Sloane,
Chelsea, Mass.

Dear Madam:

We have your letter of August 8th in regard to the damaged
perambulator. We are very sorry indeed that it was damaged,
evidently through improper crating, so that there does not
seem to be any redress against the railway.

We shall be glad to make a reasonable allowance to cover the
cost of repairs, or if you do not think the perambulator can
be repaired, you may return it to us at our expense and we
will give your account credit for it. We will send you a new
one in exchange if you desire.

Very truly yours,
Wells & Sons.

WELLS & SONS
29 SUMMER STREET
BOSTON, MASS.

May 11, 1923.

Mrs. Julia Furniss,
29 Oak Street,
Somerville, Mass.

Dear Madam:

We have received your note of May 8th in regard to the
bathroom scales on your bill of May 1st.

We do not send these scales already assembled as there is
considerable danger of breakage, but we shall send a man out
to you on Wednesday the twelfth to set them up for you. The
missing height bar will be sent to you.