ithout question. Legalistic quibbles have no place in the answer to a
complaint. The customer is rightly or wrongly dissatisfied; business is
built only on satisfied customers. Therefore the question is not to
prove who is right but to satisfy the customer. This doctrine has its
limitations, but it is safer to err in the way of doing too much than in
doing too little.

_Claims for damaged goods_

This letter is complete in that it states what the damage is.

420 Commonwealth Avenue,
Boston, Mass.,
February 8, 1922.

Messrs. Wells & Sons,
29 Summer Street,
Boston, Mass.

Gentlemen:

The furniture that I bought on February 3rd came to-day in
good condition with the exception of one piece, the green
enamel tea-wagon. That has a crack in the glass tray and the
lower shelf is scratched. Will you kindly call for it and, if
you have one like it in stock, send it to me to replace the
damaged one?

Very truly yours,
Edna Joyce Link.
(Mrs. George Link)

830 Main Street,
Saltview, N. Y.,
May 2, 1921.

Acme Dishwasher Co.,
Syracuse, N. Y.

Gentlemen:

I regret to inform you that the Acme dishwasher which I
purchased from your local dealer, I. Jacobs, on December 4,
1920, has failed to live up to your one-year guarantee. In
fact, the dishwasher is now in such bad condition that I have
not used it for three weeks.

I must therefore request that in accordance with the terms of
your guarantee you refund the purchase price of ninety dollars
($90).

Very truly yours,
Eleanor Scott.
(Mrs. Lawrence Scott)

_Complaint of poor service_

Webster Corners, Mo.,
April 24, 1920.

Messrs. Peter Swann Co.,
Kansas City, Mo.

Gentlemen:

Attention Mr. Albert Brann.

On Tuesday last I bought at your store two boys' wash suits