n.

The programme provides for a look ahead, and the relief that
comes from seeing the path before one. This ability to foresee also
leads to a feeling of stability. The knowledge that there is a large
amount of work ahead, ready to be attacked with no delay, eliminates
anxiety as to future employment. This allows of concentration on the
work in hand, and a feeling that, this work being properly done, one
is free to turn to the next piece of work with the absolute
assurance that what has been done will be satisfactory.

RELATION BETWEEN RECORDS AND PROGRAMMES.--No discussion of
records and programmes would be complete that did not consider the
relation between them.

IMPORTANCE OF THIS RELATION.--The relation between records and
programmes in the various types of management is most important, for
the progress from one type to another may be studied as exemplified
in the change in these relations.

A BROADENING OF THE DEFINITIONS.--In order to understand more
plainly the complexity of this relation, we will not confine
ourselves here to the narrower definition of a record as a written
account, but will consider it to mean a registering of an experience
in the mind, whether this expresses itself in a written record or
not, A programme will, likewise, be a mental plan.

MANY POSSIBLE TYPES OF RECORDS AND PROGRAMMES.--In order to
understand the number of different types of records and programmes
that can be made for a worker, the table that follows may be
examined (Table I). It exemplifies twelve possible records and
twelve possible programmes.

TABLE I

/ /
| |1. unconscious record
| |2. conscious record,
/1. Man -----| | not written
| working | |3. written record
| for | |4. standardized record
| himself \ \
I. |
RECORDS----| /1. unconscious record
| |2. conscious record, not written
| /(a) One of a ---|3. written record
| | gang |4. standardized record
| | \ /(a) made by man
\2. Man -----| |(b) " " manag