DERIVED FROM THE RECORD.--Having considered the
various records and programmes and their relation, we will now
consider the four stages of the record,--(1) unconscious, (2)
conscious, (3) written, (4) standardized, and trace the derivation
of the programme from each stage.
TABLE IV
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I. Record unconscious. Programme cannot be definite.
Method is indefinite.
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II. Record conscious. Programme becomes more definite.
Method becomes more definite.
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III. Record written. Programme yet more definite.
Method definite.
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IV. Record standardized. Programme standardized, i.e.,
Results predictable.
Methods standard.
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UNCONSCIOUS RECORDS MEAN INDEFINITE PROGRAMMES.--First, then,
suppose that the records are unconscious. What does this imply? It
implies in the first place that the worker has no idea of his
capacity; never having thought of what he has done, he has no idea
what can be done, neither has he a comparative idea of methods, that
is, of how to do it. It is impossible for a definite programme to be
laid out by such a worker,--that is to say, no predictions by him as
to the time of completing the work are possible. Neither could a
method be derived by him from his previous work.
Note here the alarming amount of waste. All good methods which
the worker may possibly have acquired are practically lost to the
world, and perhaps also to him. Not only this, but all bad methods
which he has fallen into will be fallen into again and again, as
there are no warning signs to keep him out of them.
As there is no possibility of an accurate chronological chart,
the worker may undertake more than he can do, thus delaying work
which should have been done by others. On the other hand, he may
underestimate his capacity, and be left idle because work he should
have done has been assigned to others. Either of these leads to a
sense of insecurity, to wavering attention, to "hit or miss" guess
work, "rule-of-thumb methods," which are the signs of Traditional
Manage
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