is soon known to the others.
In this particular there has been a radical change within the services
during the current century, simply because of broader understanding of
human relationships. In the Old Army, the man could get through to his
commander only if he could satisfy the First Sergeant as to the nature
of his business; this was a roadblock for the man who either was
afraid of the First Sergeant, or was loath to let the latter know
about his affairs. Custom dies hard and this one has not been entirely
uprooted. But the distance we have traveled toward humanizing all
command principles is best reflected by the words of General
Eisenhower in "Command in Europe": "Hundreds of broken-hearted
fathers, mothers, and sweethearts wrote me personal letters begging
for some hope that a loved one might still be alive, or for additional
detail as to the manner of his death. Every one of these I answered."
It is not necessary that an officer wet-nurse his men in order to
serve well in the role of counsel. His door should be open, but he
does not play the part either of a father confessor or of a hotel
greeter. Neither great solemnity nor effusiveness are called for, but
mainly serious attention to the problem, and then straight-forward
advice or decision, according to the nature of the case, _and provided
that from his own knowledge and experience he feels qualified to give
it_. If not, it is wiser to defer than to offer a half-baked opinion.
To consider for a time, and to seek light from others, whether higher
authority or one's closer associates, is the sound alternative when
there is a great deal at stake for the man and the problem is too
complex for its solution to be readily apparent. The spirit in which
this work should be undertaken is nowhere more clearly indicated than
in the words of Schuyler D. Hoslett who in his book, "Human Factor in
Management," said this: "Counseling is advising an individual on his
problem to the extent that an attempt is made to help him understand
it so he may carry out a plan for its solution. It is a process which
stimulates the individual's ability for self-direction."
Family affairs, frictions within the organization, personal
entanglements which prey upon the mind, frustrations and anxieties of
varying kind, the sense of failure and other nameless fears which are
rooted deep in the consciousness of nearly every individual, are the
more general subjects in counseling.
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