queue and then going with it to the window.

Political democracy, in other words, turns on advertising.

So does industrial democracy.

Industrial democracy in a factory of five thousand men consists in making
arrangements for the five thousand men to appreciate each other,
appreciate the Firm, and to feel the Firm appreciating them; arrangements
for having the five thousand men get each other's attention in the right
proportions at the right time so that they work as one.

The next thing that is coming in industrial democracy is getting skilled
capital and skilled labor to appreciate each other's skill. A skilled
capitalist can not fairly be called a skilled capitalist or, now that
this war is over, unless he knows how to keep his queue appreciating his
skill, keep his five thousand men standing in line for his attention
cheerfully.

The difference between an industrial autocracy and an industrial
democracy is that in an industrial autocracy you keep your queue in line
with a club, or with threats of bread and butter, and in an industrial
democracy you have your queue of five thousand men, each man in the row
cheering you while he sees you giving one minute a week of your attention
to him and one hour a day of your attention to others. Still you find him
cheering you.

The skilled employer is the employer who so successfully advertises his
skill to his employees and so successfully advertises their skill to
themselves and to one another that they hand over to him in their common
interest the right to sort them over. They hand over to him deliberately,
in other words, in their own interests, the right not to treat them
alike. Democracy consists in keeping people in line without a club.
Democracy is a queueful of people cutting in ahead of one another fairly
and in a way that the queue stands for.

If a man standing in a queue before a ticket window wants to cut in ahead
of five people, the way for him to do it is to show the five people
something in his hand that makes them say, "You first, please." He must
show why he should go first, and that he is doing it in their interest.

The other day as I was standing in a long line of people before the
ticket window in the Northampton station, I noticed on a guess that half
a dozen of the people were standing in line to buy a ticket to New York
on the express due in half an hour, and a dozen and a half were standing
in line to buy tickets to Springfield on the local g