tips with the advice to 'buy a house and lot,' etc.

"Or--

"An infrequent traveler, having the time of his life, tips out
of sheer goodheartedness.

"These types help to constitute the 'Public.'

"It is the business of a good hotel to cater to the Public. It
is the avowed business of the Hotel Statler to please the public
better than any other hotel in the world.

"Statler can run a tipless hotel if he wants to.

"But Statler knows that a first-class hotel cannot be maintained
on a tip-less basis, for the reason that a small but certain per
cent. of its guests will tip, in spite of all rules.

"Statler can and does do this: He guarantees to his guests who
do not wish to tip, everything--EVERYTHING--in the way of hotel
service, courtesy, etc., that the tipper gets.

"Let's make that a bit stronger--guests do NOT have to tip at
Hotel Statler to get courteous, polite, attentive service.

"Or, for final emphasis, we say to Statler guests: Please do NOT
tip unless you feel like it; but if you DO tip, let your tipping
be yielding to a genuine desire--not conforming to an outrageous
custom.

"Any Statler employee who is wise and discreet enough to merit
tips is wise and discreet enough to render a like service
whether he is tipped or not.

"And he is wise and discreet enough to say 'thank you' when he
gets his tip.

"In this connection let this be said:

"The man who takes a tip and does not thank the tipper does not
feel that he has earned the tip any more than a blackmailer
feels that he has earned his blood money.

"Any Statler employee who fails to give Service, or who fails to
thank the guest who gives him something, falls short of the
Statler Standard. We always thank any guest who reports such a
case to us. Statler does not deal summarily with his helpers,
any more than he deals perfunctorily with his guests--but the
tip-grafters get short shrift here."

FOR THE BENEFIT OF GUESTS

To understand the spirit of management which could issue such
instructions to its employees in the face of the opportunity to exploit
the public, as most hotels do and so throw the whole cost of wages upon
the patron, it is necessary to consider other sections of the Code
treating of professional hospitality.

"Hotel Statler is operated primarily for the benefit and
conv