FREE BOOKS

Author's List




PREV.   NEXT  
|<   166   167   168   169   170   171   172   173   174   175   176   177   178   179   180   181   182   183   184   185   186   187   188   189   190  
191   192   193   194   195   196   197   198   199   200   201   202   203   204   205   206   207   208   209   210   211   212   213   214   215   >>   >|  
acco and intoxicating liquors, if he would gain and retain the respect of the best portion of the community, and should, if possible, cultivate the habit of being cheerful at all times and in all places. KEEP YOUR TEMPER. In discussing business matters, never lose your temper, even though your opponent in a controversy should become angry, and in the heat of discussion make rude and disagreeable remarks and charges. By a calm and dignified bearing and courteous treatment you will conquer his rudeness. HONESTY THE BEST POLICY. "Honesty is the best policy," is a maxim which merchants and tradesmen will find as true as it is trite, and no tradesman who wishes to retain his customers and his reputation will knowingly misrepresent the quality of his goods. It is not good policy for a merchant or clerk, in selling goods, to tell the customer what they cost, as, in a majority of cases, he will not be believed. THE EXAMPLE OF A MERCHANT PRINCE. The value of politeness to a merchant is nowhere more clearly shown than in the case of the late A.T. Stewart, the merchant prince of New York. He not only treated every customer he waited upon with the utmost courtesy, but he demanded it of every employe, and sought for men possessing every quality of character tending to secure this suavity of manner, in the selection of his salesmen and clerks. He required them to observe rigidly all rules and forms of politeness, and would allow no partiality shown to people on account of their dress, those clad in humble apparel being treated with the same affability and politeness as those richly dressed. Everybody who entered his store was sure of receiving kind and courteous treatment. This may, or may not, have been his secret of success, but it certainly gained and retained for him a large custom, and was one element in his character which can be highly commended. And every merchant will be judged of by his customers in proportion to the courteous treatment they receive from him, or from clerks in his store. The lawyer or the doctor will also acquire popularity and patronage as he exhibits courteous and kind treatment to all with whom he comes into social or business relations. BREAKING AN APPOINTMENT. Do not break an appointment with a business man, if possible to avoid it, for if you do, the party with whom you made it may have reason to think that you are not a man of your word, and it may also cause him great annoy
PREV.   NEXT  
|<   166   167   168   169   170   171   172   173   174   175   176   177   178   179   180   181   182   183   184   185   186   187   188   189   190  
191   192   193   194   195   196   197   198   199   200   201   202   203   204   205   206   207   208   209   210   211   212   213   214   215   >>   >|  



Top keywords:

courteous

 

treatment

 
merchant
 
politeness
 

business

 
character
 

treated

 
clerks
 
customer
 

customers


quality
 
policy
 

retain

 

suavity

 
humble
 

apparel

 
reason
 

tending

 

Everybody

 

dressed


richly

 

affability

 

secure

 

required

 

observe

 

manner

 

salesmen

 

selection

 
rigidly
 

people


partiality

 
account
 

acquire

 

custom

 

popularity

 

patronage

 

gained

 

retained

 

exhibits

 

element


commended

 

judged

 

proportion

 

receive

 

doctor

 
highly
 
lawyer
 

success

 

receiving

 

appointment